Our operations are very transparent, practical, and customer-focused. We call this “Operational Transparency.”
Every customer is assigned a dedicated account manager who works during that customer’s business hours. Each and every time you reach out to Allzone, you speak to the same account manager. This personalized service to your account ensures optimum accountability and confidentiality, and promotes better process efficiency.
We provide each of our clients with a full set of reports on a daily/weekly/monthly basis to suit their individual model of operation and information flow cycle requirements. This enables the customer to track their workflow as closely as they prefer, with up to real-time results.
|Rules and Instructions||–||Instructions are drafted based on client needs and specifications|
|Files Received Report||–||Indicates the details of the files received for the day|
|Daily Status Report||–||Current status of each file|
|Query Logs||–||List of queries to the client|
|Productivity Report||–||Daily/monthly productivity details|
|AR Follow-up Reports||–||Complete details of the follow-up done and breakdown of the status of each claim|
|Insurance Verification Report||–||Individual report of each account verified|
|Work Flow Management||–||SOP documentation of the process work flow|