The way we work
Transition Methodology
1
Initial Stage
- Identify Client Requirement
- Review Scope of Work
- Identify Service Areas
- Review Business Viability
Planning Stage
- Software Review
- Volume of Work
- Resources Required
- Infrastructure/ Systems
- Allocations
- Project proposal / Cost
2
Execution Stage
- Technology Set-up
- Staffing & Training
- SOP Set-Up
- Quality Set-Up
- Reporting Set-Up
3
Limitation Stage
- Pilot Run
- Daily Deliverables
- Reporting Analysis
- Production Metrics / SLA
- Feedback & Reviews
4
Relationship Management
- Continuous Process Improvement
- Optimization of Services
- Enhancing Customer Value
- Identifying New Avenues for Growth & Scalability
5
Process
Processes that need to be outsourced and identify areas of improvement
Technology
Hardware & networking, software design & development and system operations.
People
Organizational roles & responsibilities, required skills & human resources programs and communication models in support of the outsourcing program
Infrastructure
Facility requirements & strategy
Management
Project organization, risk management, planning, tracking, communication, charge management, quality assurance, budget control, and staffing issues.
Allzone Reporting System
Our medical reporting system service operations are very transparent, practical, and customer-focused. We call this “Operational Transparency.”
Every customer is assigned a dedicated account manager who works during that customer’s business hours. Every time you reach out to Allzone, you speak to the same account manager. This personalized service to your account ensures optimum accountability and confidentiality and promotes better process efficiency.
We provide each of our clients with a full set of reports on a daily/weekly/monthly basis to suit their model of operation and information flow cycle requirements. This enables the customer to track their workflow as closely as they prefer, with up to real-time results.
For Enquiry
| Rules and Instructions | – | Instructions are drafted based on client needs and specifications |
| Files Received Report | – | Indicates the details of the files received for the day |
| Daily Status Report | – | Current status of each file |
| Query Logs | – | List of queries to the client |
| Productivity Report | – | Daily/monthly productivity details |
| AR Follow-up Reports | – | Complete details of the follow-up done and breakdown of the status of each claim |
| Insurance Verification Report | – | Individual report of each account verified |
| Work Flow Management | – | SOP documentation of the process work flow |
Quality Control & Assurance
Delivering exceptional quality is our commitment and passion. We empower our employees with the right tools and impart training at every level to better understand and meet client requirements and our delivery commitments. Our years of experience have helped us become more proactive in addressing issues on a global scale, for the benefit of all of our clients.
Our senior management team comprises certified Six Sigma professionals, trained to rapidly identify deficiencies, oversights, or opportunities for improvement in process, production, and quality control, and to quickly apply solutions that are validated by both clients and team members.
Our delivery and quality speak for themselves as demonstrated by our growth over the years and as expressed in our customers’ testimonials.